FAQ's at Troutman Smiles
General Dentistry
What general dentistry treatments do you offer?
We provide cleanings and checkups, tooth-colored fillings, crowns, bonding, root canal therapy, nightguards, TMJ treatment, bone grafting, and same-day emergency dentistry, comprehensive care for every age under one roof.
How often should I come in for a checkup?
Most patients benefit from a cleaning and exam every six months. Dr. Urban will recommend a schedule based on your unique oral health, because the right rhythm of care is personal.
Do dental visits hurt?
Comfort comes first here. Gentle techniques, modern technology, and a calming atmosphere make most visits easy, and Adult Oral Sedation is available for patients who need extra reassurance.
Does insurance cover general dentistry?
Most dental plans cover preventive care like cleanings, exams, and X-rays, often in full. Our team will help you understand your benefits before treatment, so there are no surprises.
When can I schedule an appointment?
We see patients Monday through Thursday from 8am to 6pm, with appointments that work around real schedules. Need same-day emergency care? Call or text 704-980-0585.
Emergency Dentistry
What counts as a dental emergency?
Severe tooth pain, knocked-out or broken teeth, swelling, bleeding that will not stop, lost crowns or fillings, and signs of infection all warrant urgent care. When in doubt, call us and we will help you decide.
Can you really see me the same day?
Yes. Same-day dentistry is part of how we care for Troutman families. Call or text 704-980-0585 as early as possible and we will make room for you.
Will emergency treatment hurt?
Our first priority is getting you out of pain, not adding to it. Gentle techniques, local anesthetic, and Adult Oral Sedation options keep treatment as comfortable as possible.
Does insurance cover emergency dental care?
Many dental plans include emergency exams and treatment. Our team will review your benefits and walk you through costs clearly before care begins, even on short notice.
When can I come in for emergency care?
We are open Monday through Thursday, 8am to 6pm, and reserve time for urgent needs. Call or text 704-980-0585 the moment an emergency strikes.
What cosmetic treatments do you offer?
We offer professional whitening, porcelain veneers, dental bonding, tooth-colored fillings, cosmetic crowns, bridges, clear aligners, and complete smile makeovers, all personalized to your goals and your budget.
How long does a cosmetic consultation take?
Plan for about an hour. Dr. Urban will listen to your goals, evaluate your smile with digital imaging, and walk you through options, timelines, and costs with total transparency.
Will cosmetic treatment look natural?
That is the entire point. Every veneer, crown, and filling is matched to your features, facial structure, and natural tooth color, so results look like you, only brighter.
Does insurance cover cosmetic dentistry?
Purely cosmetic treatments are typically not covered, but restorations like crowns and fillings often are. Our team will review your benefits and explain exactly what to expect.
When can I schedule a cosmetic consultation?
We see patients Monday through Thursday from 8am to 6pm, with consultation times that fit real schedules. Call or text 704-980-0585 or book online today.
How long does clear aligner treatment take?
Most cases finish in 6 to 18 months depending on complexity. After your digital scan, Dr. Urban will give you a personalized timeline before you commit to anything.
Do clear aligners hurt?
You may feel gentle pressure for a day or two with each new tray. That is your teeth moving as planned. Most patients describe it as mild and temporary.
How many hours a day do I wear them?
Plan on 20 to 22 hours daily for treatment to stay on schedule. Remove them for meals, brushing, and flossing, then put them right back in.
Does insurance cover clear aligners?
Many dental plans include orthodontic benefits that apply to aligners. Our team will verify your coverage and walk you through every cost upfront, no surprises.
When can I start aligner treatment?
Aligner consultations and check-ins are available Monday through Thursday, 8am to 6pm. Call or text 704-980-0585 or book online to get started.
When should my child first see the dentist?
We recommend a first visit by their first birthday or within six months of their first tooth. Early visits are short, gentle, and focused on building comfort.
What if my child is nervous or anxious?
That is completely normal, and we are good at this. We move at your child’s pace, explain everything in kid-friendly terms, and never force a frightened child through treatment.
Are baby teeth really that important?
Absolutely. Baby teeth guide speech, chewing, and the position of incoming adult teeth. Decay in baby teeth can affect the permanent smile, so we treat them with real care.
Does insurance cover pediatric dental visits?
Most dental plans cover children’s preventive care, often at 100%. Our team will verify your child’s benefits before the visit so you know exactly what to expect.
When can I bring my child in?
We see children Monday through Thursday from 8am to 6pm, including after-school times that work for busy families. Call or text 704-980-0585 to schedule.
What restorative treatments do you offer?
We provide dental implants, implant dentures, custom dentures, crowns, bridges, tooth-colored fillings, root canal therapy, and bone grafting, everything needed to fully rebuild your smile in one place.
How do I know which restorative option is right for me?
It starts with a consultation. Dr. Urban will evaluate your smile with digital imaging, listen to your goals, and present honest options with clear costs and timelines.
Does restorative treatment hurt?
Modern techniques make restorative care far more comfortable than most patients expect. Local anesthetic keeps you comfortable, and Adult Oral Sedation is available for longer or more complex procedures.
Does insurance cover restorative dentistry?
Most dental plans cover a portion of restorative treatment like fillings, crowns, and dentures. Our team will verify your benefits and explain your costs before any work begins.
When can I schedule a restorative consultation?
Restorative consultations are available Monday through Thursday, 8am to 6pm. Call or text 704-980-0585 or book online, and same-day care is here for urgent needs.
Am I a candidate for dental implants?
Most healthy adults with missing teeth are candidates, and bone grafting can help when bone loss is a factor. A consultation with digital imaging gives Dr. Urban a definitive answer.
How long does the implant process take?
Typically three to six months from placement to final restoration, allowing time for the implant to fuse with bone. Dr. Urban will map your personal timeline at your consultation.
Does getting an implant hurt?
Most patients are surprised by how comfortable it is. Local anesthetic numbs the area completely, Adult Oral Sedation is available, and recovery discomfort is usually managed with over-the-counter relief.
Does insurance cover dental implants?
Coverage varies; some plans contribute to portions of implant treatment. Our team will verify your benefits and present clear, complete costs before you commit to anything.
When can I schedule an implant consultation?
Implant consultations are available Monday through Thursday, 8am to 6pm. Call or text 704-980-0585 or book online to take the first step.
What sedation options do you offer?
Dr. Jeffrey Urban is certified to provide Adult Oral Sedation, a prescribed medication taken before your appointment that produces deep relaxation while you remain conscious and responsive throughout treatment.
Will I be unconscious during treatment?
No. Oral sedation keeps you awake but profoundly relaxed and drowsy. Many patients drift lightly and remember very little of the appointment afterward, which is exactly the point.
Is oral sedation safe?
Yes, when provided by a certified dentist. Dr. Urban reviews your full health history beforehand, prescribes the appropriate dose, and monitors you closely throughout your entire visit.
Does insurance cover sedation dentistry?
Coverage varies by plan and by the procedure being performed. Our team will check your benefits and give you clear, upfront costs before your sedation visit.
When can I schedule a sedation consultation?
Sedation consultations are available Monday through Thursday, 8am to 6pm. Call or text 704-980-0585 and tell us what makes you nervous; we will take it from there.
Troutman Smiles
Serving families across Troutman, Mooresville, and the Lake Norman area, with appointments until 6pm Monday through Thursday and same-day emergency care available.